FAQs

Will the test be painful?

No, the test is non-invasive, your pet won’t feel any pain at all.

Can you still test if my pet has short hair?

Hair can come from any part of the body leg, arm, chest hair can be used. A nail clipping can also be sent.

How should I take a hair sample
Take a small sample of hair as close to the root as possible.
How much hair should I provide
Only a very small amount of hair is required, 6-10 individual hairs will be adequate to perform the test. If your pet’s hair is long, please send a length of about 1 inch, sending the section of hair which is closest to the root
How long will it take to get my results?

When we have received your sample, your results will be emailed to the provided email address within 7-10 days.

What equipment is used to test the sample?

he cutting edge Mars III quantum response multiple analytical resonance system is used. This is produced in Germany by Bruce Copen Laboratories.

Is the testing equipment certified?

The Mars III is manufactured and listed as a medical scanning device class 11a according to ISO EN 13485. This is the same category as other medical equipment such as MRI machines.
The manufacturing company are audited yearly by Medcert to ensure continued high-quality standards, they also follow quality management in accordance with ISO 13485 in their production process. With these checks in place, you can rest assured that the best machinery is used for the purpose of testing.

What if I am not satisfied?

We want you to be happy, if you are not satisfied please do not hesitate to get in contact, and we will be happy to look into the problem to resolve the issue.
Please refrain from opening a claim in PayPal as this will delay the process of resolution.
To increase customer confidence, in the unlikely event that you are dissatisfied, we offer a 100% money-back guarantee *
Please read terms and conditions.

Is there a discount if I buy more than 1 test?

Yes, there is an option at purchase to buy multiple tests which give an increased discount in relation to the number purchased. All the more reason to get your family and friends’ pets tested all at once! Please remember to download a submission form for each individual test purchased and remember not to combine the samples. Please follow the instructions carefully.

Will I be sent a test Kit?

No, all you need to do is download and print the submission form, follow the instructions, enclose your sample and post to us. We will then process after receiving your sample within 7-10 days.

What does the pettest report look like?

Below is a sample of the comprehensive report that you will receive, starting your much-loved pet on his or her journey to better health, body and mind!

Will I need to do a retest for my pet, and if so when should I do this?

What stresses your pet’s system is very changeable and can depend on exposure, toxicity levels, stress, the general state of health and gut health and function. What tests as negative today, may not be the same result in the future. With the elimination of offending substances, gut healing and detoxification intolerances can be alleviated, but changes in the previously mentioned factors could lead to new ones. Therefore to keep on track with your pets healing, it is advisable to retest after 3 months.

What is the difference between a Allergy and a Intolerance?

The difference between an allergy and intolerance is the body’s response. An allergy involves the immune system, the body’s defence system against invaders such as fungus, bacteria and viruses. The immune system produces antibodies to fight these invaders.

In the case of allergies, this is an immune-mediated reaction to the food or substance, the most common being immunoglobulin E (IgE)-mediated reaction. IgEs are allergic antibodies, these cause an immediate reaction, causing chemicals such as histamine to be released.

Food allergies can be fatal, in extreme cases, just being exposed to a tiny amount of the allergen can cause a severe reaction.

Symptoms of a food allergy include

  • Skin reactions such as itching, swelling and hives
  • Anaphylaxis, difficulty breathing, dizziness, wheezing and possible death
  • Digestive symptoms
  • An intolerance or sensitivity-
  • Does not involve the immune system, there is no allergic reaction and isn’t life-threatening.
  • Causes symptoms that come on more slowly, often hours after the food is consumed
  • Only results in symptoms if you eat reasonable amounts of the food (unlike an allergy, where just traces can trigger a reaction)
  • Can be caused by many different foods
  • Caused by an ability to process or digest a food
  • Eg- lactose intolerance is when lactose, a sugar found in dairy products can’t be broken down by the body
  • Sensitivity and intolerance may be caused by-
  • Overconsumption of a particular food
  • Not having the right enzymes needed to digest a certain food
  • Reactions to food additives or preservatives, such as artificial colours or MSG
  • Sensitivity to the sugars naturally found in certain foods such as broccoli brussel sprouts
  • Food intolerances and sensitivities are more common than true allergies.

It must be stressed that Pettest results do not identify allergies, only non-immune mediated intolerances.
To identify Allergies please consult with your trusted vet.

What causes a food intolerance?
It is often unclear why a pet is sensitive to certain foods.
If symptoms come on after having dairy products, it’s possible there maybe a lactose intolerance. This happens when the body cannot digest lactose, a sugar found in milk, yoghurts and soft cheeses.
Some pets have trouble digesting wheat and experience bloating, wind, diarrhoea, vomiting and stomach pain after eating bread.
The trigger maybe a food additive , chemical or contaminant such as:
  • monosodium glutamate (MSG)
  • caffeine
  • alcohol
  • artificial sweeteners
  • histamine (found in Quorn, mushrooms, pickled and cured foods and alcoholic drinks)
  • toxins, viruses, bacteria or parasites that have contaminated food
  • artificial food colours, preservatives or flavour enhancers.
Gluten intolerance is another culprit, but it’s hard to know whether these symptoms are due to a genuine intolerance to gluten, or a intolerance to something else in wheat, or nothing to do with wheat at all.
The cause of thse symptoms may be easily identified by having a quick, non invasive bioresonance intolerance test. Only a small amount of hair is needed for an in-depth analysis, getting to the root cause of your frustrating symptoms!
Are there certain food groups that are known to cause symptoms?

There are certain types of foods which can have an inflammatory effect on particularly sensitive individuals causing unpleasant symptoms.It is helpful to become aware of these food groups and notice from your pet’s results if there is a number of reactive items from these groups.

Nightshade fruit and vegetables
If your pet suffers from arthritis-like symptoms, weakened digestive system or an autoimmune disorder, you may find that they are reactive to some of the foods from this family.
There are a couple of theories as to why symptoms are caused by the consumption of these foods.
In animal studies, it has been shown to be a link between arthritis, joint and bone problems, where symptoms increase with the consumption of nightshades.
Nightshade vegetables have a potent form of vitamin D3 which prevents proper calcium metabolism, causing the body to deposit calcium in the soft tissues instead of the bones. In animals, this causes very painful joint inflammation and arthritis-like symptoms. Nightshades- Alkaloids, Lectins and autoimmunity
Other research attributes the autoimmune negative effects of nightshades to various other factors such as a group of chemical compounds called alkaloids. Alkaloids include solanine found in potato’s especially when they turn green, nicotine in very small amounts and capsaicin, which is what gives peppers their heat.
These compounds naturally defend the plant from pests and mould that would threaten its existence, so they are toxic to a degree. In the edible nightshades, these are in such small amounts and mostly in stems and leaves which we don’t eat. Pets who have compromised digestive systems and who may have an Autoimmune disorder have trouble with them.
Alkaloids can also irritate the gut as it can kill things in a person’s intestines, the cells lining the gut are the first to be affected, contributing towards leaky gut syndrome.

What are lectins?
Lectins are naturally occurring proteins that are found in most plants, they serve as a protective function as plants grow.
Foods that contain higher amounts of lectins include beans, peanuts, lentils, tomatoes, potatoes, eggplant, fruits, wheat and other grains.
These proteins in sensitive individuals can cause gut irritation and other symptoms.

Fodmap foods
If your pet suffers from digestive issues such as bloating, abdominal pain and gas, it may be aggravated by this particular food group, as foods in this group can cause IBS symptoms.
It is worth looking at the particular foods in your results and noticing if they are within this group.

What are Fodmap foods?
Fodmap stands for fermentable oligosaccharides, disaccharides, monosaccharides and Polyols. These are carbohydrates and sugar alcohols that are poorly absorbed by the body causing bloating and abdominal pain. They occur in some foods naturally and in some additives.
It is to be noted, that unless your pet suffers from an autoimmune disorder, IBS symptoms or joint arthritis-like symptoms, these food groups more often than not don’t cause a problem, so it isn’t advisable to just exclude them without symptoms as they also have many nutritional benefits.

Why doesn’t a known Allergy or intolerance show on my report

In some incidences, a known allergy or intolerance may not appear or show as a low intolerance in the report. This can happen if the offending food or substance has already been avoided or excluded and eliminated for a period of time, usually 3 months or more.

Where can I find a complete listing of all items tested?

Listed on our website www.pettest.co.uk under the description of each product is a drop-down menu which displays all the items which are tested.

Does my pet need to stop taking their medication before the test is performed?

No, it is not necessary to stop your pet’s medication before the test. Unlike a blood sample, hair is stable and the results won’t be affected by medications, recent food consumed or stress.

What method is used to identify potential intolerances?

Pettest uses the most advanced bio-energetic testing equipment which utilises bioresonance technology. Requiring a small sample of your pets hair, 10-15 strands, an easy, quick, pain-free test can be performed from the comfort of your own home.

The process of bioresonance technology energetically tests against 100’s of items which could potentially be causing your pet symptoms. Imbalances are identified with items that are indicated as causing disharmony with your pet’s system, causing stress and symptoms, which can manifest as the problematic symptoms your pet is experiencing. Bioresonance testing indicates that there is a high probability that this item is problematic.

An elimination diet is truly the only way to determine whether a food is problematic or not, but without having an idea what is causing the problem it can be very stressful working it out, requiring huge discipline and often it is a very lengthy procedure.

Pettest makes this process a lot easier by removing the guesswork and giving you a list of the offending food and substances, making the elimination process a lot easier!

What are the benefits of using a hair sample?

A hair sample is more stable compared to blood, as the results are not affected by factors such as medications, stress, recently consumed foods.

Gathering the sample is more user friendly, non-invasive,

Requires only a small sample of 10-15 strands of hair.

No problems with storage or transportation

Can indicate intolerances of many more items

How do I take a hair sample from my pet?

It is best to take a sample of your pet’s hair from behind their ear, as it will most likely be the cleanest part.
Either cut a small sample with scissors near the roots or use a brush. We just need 10-15 strands, of course, if you give a bit more this isn’t a problem.
Simply follow the instructions on the website, download and complete the submission form, enclosing your sample and pop in the post.

My pet was tested a while ago and a previously shown allergy hasn’t shown up in this report, why is this?

If the previous test was a blood test or allergy skin prick test that identified an immune-mediated allergy (IgE), then this type of reaction does not show up in the test report that we produce, as this form of testing carried out by Pettest, only measures non-IgE mediated reactions.

If the test was regarding sensitivity or intolerance, intolerances can change. What was an intolerance some time ago, may not be problematic now, and what wasn’t causing a problem then, maybe stressing your pet’s system. Factors such as stress, general health, diet and gut health all affect this.